Refund and Return Policy

Effective Date: 01/03/2025

At Mild Carpe Diem, we operate on a Print-on-Demand (Made-to-Order) business model, meaning each product is uniquely created upon order. This allows us to maintain affordable pricing, minimize waste, and ensure high-quality production.

As a result, we do not accept returns. However, we stand behind our products and will gladly offer a refund or replacement in cases of defects or incorrect items.

1. Refund Eligibility

We offer refunds or replacements only in the following cases:
✅ The product arrives damaged or defective due to a supplier-related issue, not due to shipping carrier mishandling.
✅ You receive the wrong item.

To qualify for a refund or replacement, you must:

  • Submit a request within 15 days of your purchase.
  • Provide clear photos of the issue.
  • Include your order confirmation or receipt.

For any other reason, we reserve the right to decline refund requests as offering returns would make our business unsustainable. We appreciate your understanding.

2. How to Request a Refund or Replacement

If you receive a defective or incorrect item, follow these steps:

  1. Email us at [hi@mildcarpediem.com] within 15 days of purchase.
  2. Include your order number and attach photos of the issue.
  3. We will review your request and notify you of our decision.

If approved, you will receive either:

  • A full refund to your original payment method.
  • A replacement product at no additional cost.

3. Processing Refunds

  • Once approved, we will proceed to refund as soon as possible.
  • The refund will be applied to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

If your refund is delayed:
✔ Check your bank or credit card statement again.
✔ Contact your bank or payment provider, as processing times can vary.
✔ If you still haven’t received your refund, reach out to us at hi@mildcarpediem.com.

4. Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

5. Exchanges

We only offer replacements for damaged or defective items. Unfortunately, we cannot exchange products for other sizes, colors, or personal preference reasons.

6. Shipping Costs & Return Shipments

  • All shipping costs are non-refundable.
  • As we do not accept returns, please do not send items back to the manufacturer or our suppliers.
  • If you incorrectly ship a product back, we cannot be held responsible for its loss or any associated costs.

7. Need Help?

For any questions regarding refunds or replacements, feel free to contact us:
📧 Email: hi@mildcarpediem.com

We appreciate your support and understanding of our Made-to-Order process. Your business helps us create sustainable and high-quality products just for you!